TERMS AND CONDITIONS
TERMS AND CONDITIONS
Welcome! These Terms and Conditions / Terms of Use ("Terms") govern your use of our services as a seller/buyer/swapper. By registering, you agree to comply with these Terms.
The main term is that advertisements/posts should not include anything that is contrary to the Islamic religion. Posts, comments, and inquiries must be directly related only to products and/or services, and must not have political views, violence, pictures of women, fraudulent elements, irrelevant or inappropriate insights.
1. Acceptance of Terms of Use
Kollo Zain is a community classified / advertisement content application (referred to as “Kollo Zain” or “we”). These are the terms on which Kollo Zain allows you to access and use the application, whether as a guest or a registered user. Please read these Terms carefully before you start to use the application.
By accessing and using the application, you are accepting these Terms of Use and agreeing to abide by them. If you do not agree to these Terms of Use, then you are not permitted to use the application.
2. Eligibility
- You must be at least 18 years old or the legal age of majority in your jurisdiction.
- You must provide accurate and complete business information.
- You must comply with all applicable laws and regulations.
3. Account Registration & Security
- You are responsible for maintaining the confidentiality of your account credentials.
- You must notify us immediately of any unauthorized account activity.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Product Listings & Sales
- All product listings must be accurate, complete, and not misleading.
- Prohibited items (e.g., illegal goods, counterfeit products) are strictly forbidden.
- You are responsible for pricing, inventory, and fulfillment of orders.
5. Prohibited Conduct
- Fraudulent, deceptive, or illegal activities are strictly prohibited.
- Spamming, fake reviews, or manipulation of ratings is not allowed.
- Violations may result in account suspension or legal action.
6. Fees & Commissions
- Transaction fees, subscription fees, or commissions may apply.
- Changes to fee structures will be communicated in advance.
7. Proprietary Rights
You agree that Kollo Zain (or its affiliates, as the case may be) is the owner or the licensee of all intellectual property rights in the application, and the application itself is a collective work and/or compilation solely owned by Kollo Zain. The application is protected by copyright laws and treaties around the world.
You may not copy, distribute, reproduce, sell, lease, assign, rent, sublicense, and encumber any aspect of the application or any Content (as defined in Clause 8 below).
You also may not modify or create derivative works of any aspect of the application or any Content.
You may not disassemble or decompile, reverse engineer or otherwise attempt to discover any source code contained in the application or any software or database connected to the application.
8. Content
"Content" refers to any listing, forums, event listings, reviews, postings, messages, text, files, images, photos, or any other material posted on the application. By posting Content on the application:
You grant Kollo Zain the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to use, copy, reproduce, distribute, perform, display, modify or create derivative works of the Content perpetually and for any lawful purpose Kollo Zain sees fit. You warrant that the holder of any rights, including moral rights in such Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license in the preceding sentence;
You permit any other user of the application to access, display, view, store, and reproduce such Content.
You grant Kollo Zain the right to prohibit the subsequent access, storage and reproduction, or use of said Content by any party to any extent Kollo Zain sees fit.
Kollo Zain is not responsible for, and no reliance should be placed, in any way, on any Content posted, transmitted through, or linked to the application.
Kollo Zain reserves the right to:
(1) refuse to share or display;
(2) move; or
(3) delete any Content posted on the application.
Kollo Zain aims to update the application regularly, and may change the Content at any time. Any of the Content may be out of date at any given time, and we are under no obligation to update such material.
9. Links to Third-Party Sites
Where the application contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Notification of Claims of Infringement
It is forbidden to post any Content that violates any international, federal, national, local, copyright, patent, trademark, or other intellectual property laws.
Kollo Zain is not responsible for any Content submitted by a user that infringes another’s proprietary rights. If you are aware of any Content that you believe infringes on your or a third party’s proprietary rights, please contact us. Please include in any such notice:
A link to the alleged infringing material;
A description of the alleged infringing material;
A statement contesting that the copyrighted material was not posted by the holder or permitted licensee of said copyright;
Your contact details (including email address);
Your signature (physical or electronic).
Kollo Zain may, but is under no obligation to screen or monitor any Content. If notified of Content that allegedly does not conform to these Terms of Use or infringes a third party’s proprietary rights, Kollo Zain may investigate the allegation and determine in its sole discretion whether to remove or request the removal of the Content. Kollo Zain has no liability or responsibility to users for performance or non-performance of such activities.
11. Privacy Policy
Kollo Zain respects your privacy and has developed a detailed Privacy Policy that is incorporated into this Agreement. Please take the time to read our Privacy Policy found here: Privacy Policy. By agreeing to these Terms, you are also accepting the terms of our Privacy Policy.
12. Accurate & Detailed Product Listings (The "Condition" Clause)
This is the most critical section for pre-owned sellers. You must:
- Select a Condition Grade: Accurately categorize each item using the following standardized condition grades:
- New (Unused): Item is in its original, sealed packaging.
- Open Box: Item is unused but removed from its original packaging.
- Excellent/Like New: No visible signs of wear; functions perfectly.
- Very Good: Minor cosmetic wear but no major defects.
- Good: Visible cosmetic wear (scratches, scuffs) but fully functional.
- Fair: Significant cosmetic and/or functional wear; item remains usable but may have noticeable flaws.
- Provide a Detailed Description: You must disclose, in plain language, every flaw, defect, scratch, dent, stain, or missing component. If it's not listed, the buyer will assume it does not exist.
- High-Quality Photographs: You must include clear, well-lit photographs from all angles that show the actual item being sold, including close-up photos of any and all damage or wear. Stock photos are prohibited unless clearly labeled as such and used only to supplement photos of the actual item.
13. Product Authenticity & Legality
- Authenticity: You guarantee that all Pre-owned Products you sell are 100% authentic and not counterfeit, replica, or "knock-off" items.
- Provenance: You must have the legal right to sell the item. We prohibit the sale of stolen goods.
- Prohibited Items: The sale of certain pre-owned items is strictly prohibited, including but not limited to:
- Used cosmetics, underwear, or other hygiene-sensitive items (unless explicitly allowed by platform category rules).
- Recalled items.
- Items that require legal transfer paperwork (e.g., certain firearms, vehicles), unless the platform is specifically designed for such sales and you comply with all laws
- Any item whose sale is illegal under local, state, federal, or international law.
14. Pricing & Fees
- You are responsible for setting your own prices. Your price must have a reasonable basis.
- Any inclusion/exclusions must be clearly reflected in your post or the relevant Content that you initiated.
15. Shipping, Handling & Returns
- Packaging: You are responsible for packaging items securely to prevent damage during transit. Pre-owned items often require more care than new items.
- Shipping Time: Your item must be ready within the stated handling time.
16. Guarantees & Liabilities
- You are solely liable for the accuracy of your listings and the authenticity and condition of your products and/or services.
- You are responsible for resolving any disputes with buyers or other users directly and in good faith.
- Kollo Zain acts as a venue and is not liable for misrepresentations by sellers or other users for the quality, safety, or legality of services, products, or pre-owned products.
17. Access to the application and the links to it
The right granted to you by Kollo Zain to access the application is not based on a comprehensive and final basis but on a temporary and irrevocable basis. Kollo Zain reserves the right to withdraw or modify the right to access the application without notice.
Kollo Zain assumes no liability or liability if the application becoming unavailable for any reason whatsoever and for any period whatsoever.
Web crawler programs, such as “robots”, “spiders”, “scrapers”, and others, may not be used to enter the website, gather information for any purpose, or to copy the content or download it in any other manner. A limited exception to this is granted to search engines for the purpose of indexing and non-profit archiving agencies; however, no such permission is given to websites that offer classified lists.
You are not allowed to harvest or otherwise collect information about others, including email addresses, without their consent.
You may place an interactive link on your website leading to this application or to material published in it for non-commercial use as long as you do so in a fair and legitimate manner and do not abuse or damage the reputation of Kollo Zain (or anyone associated with Kollo Zain).
You may not create an interactive link in a misleading manner or imply that there is any link, approval or endorsement from Kollo Zain or any other party, while this does not actually exist.
You may not take the design frame of the Site or App and place it on any other website or App.
Kollo Zain reserves the right to withdraw or modify the above-mentioned link without prior notice. The application or website where you link to must comply with all content standards set out in these Terms of Use.
You may not use any program to post ads automatically, but your ad must be manually added.
18. Limitations on Your Usage of the Application
Kollo Zain may establish any limitations, in our sole discretion, on your usage of the application or website, including, but not limited to, limitations on the length of time that Content may remain on the application, the file size of an individual item of Content, number of items of Content that can be posted.
19. Conduct & Acceptable Use; No Spam
You agree not to post, email, or make available through the application any Content that:
i. Is unlawful, harmful, threatening, abusive, defamatory, libelous, and invasive or any information harmful to minors;
ii. Is of a political nature and/or is critical of any government or municipal employee in any jurisdiction.
iii. Is pornographic or any kind of nudity, sexually explicit or perverse content;
iv. Is anti-Islamic or in any way derogatory towards Islam;
v. Is racist or discriminatory content towards any race, religion, creed, nationality, gender or any other grouping of individuals;
vi. Impersonates any other person;
Includes personally identifiable information about another person without their permission;
vii. Is false or deceptive;
Solicits the sale of goods or services, except when
(1) posted in the appropriately designated area of the application for such sales, or
(2) emailed to another user of the application who expressly wishes to be contacted by you;
Includes links to other applications, except when (1) expressly approved by Kollo Zain in writing, and (2) posted in a posting uploaded by you in the appropriately designated area;
Advertises the sale of anything illegal under any applicable law or regulation in the jurisdiction you are selling the product from or to;
Violates any applicable international, federal, national, local copyright, patent, trademark, or other intellectual property laws;
Contains any software viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful;
Disrupts the normal flow with an excessive number of messages; or
Uses misleading contact details to disguise the true origin.
You further agree not to:
Contact people who do not wish to be contacted;
Stalk or harass other users of the application;
Collect personal information about users for commercial or unlawful purposes;
Post Content that is irrelevant or unrelated to the category or discussion thread where such Content is posted;
Post the same good or service in more than two categories;
To post, email, make available through the application or contact Kollo Zain or any other users of the application with any spam, junk mail, chain letters, pyramid or Ponzi schemes, or unsolicited email advertisements; or
Attempt to gain unauthorized access to the application, the servers on which the application is stored, or any server, compute,r or database connected to the application and website,
For the avoidance of doubt, the above list of prohibited content and actions is not exhaustive, and Kollo Zain reserves the right to
(1) remove any content that it considers (in its absolute and sole discretion) to be objectionable or in contradiction to applicable laws or regulations without notice; and
(2) take necessary steps to prevent persons who post content and/or conduct themselves in contravention of this Clause 9 from accessing the application and website.
20. Dealings with Third-Party Organizations and Individuals
Kollo Zain operates the application as an online community portal for buyers, sellers, consumers, and community members. Kollo Zain does not sell any item listed on the application directly and is never a party to any transaction between buyers and sellers.
As a result, Kollo Zain does not:
(a) Guarantee or ensure any item listed on the application or any transaction between a buyer and seller,
(b) Collect or process payment or transfer of title on behalf of buyers or sellers, or
(c) Warehouse, store, ship or deliver any item listed on the application.
Furthermore, Kollo Zain is not responsible for, nor holds itself out as promoting, any interaction or dealing between you and 1 or more other user(s) of the application, and Kollo Zain will not be liable in any way for any such interactions or dealings.
You will not hold Kollo Zain responsible for other users' Content, actions or inactions, items they list or the destruction of allegedly fake items. While we may help facilitate the resolution of disputes, Kollo Zain is not obliged to participate in any dispute between you and other user(s) of the application. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users’ Content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. For certain categories, particularly motor vehicles and real estate, an offer initiates a transaction representing a buyer’s serious expression of interest in buying the seller’s item and does not create a formal contract between the buyer and the seller.
You acknowledge that Kollo Zain does not monitor, verify or approve Content, and that you are solely responsible for evaluating and verifying the accuracy of any Content posted on the application.
21. Disclaimer of Warranties
You use the application at your own risk.
The application is provided without warranty and is provided on an “as is, as available” basis.
Kollo Zain hereby disclaims any representations or warranties of any kind, whether oral or written, whether express, implied, or arising by statute, custom, course of dealing, or trade usage, with respect to the application or any services provided hereunder. Notwithstanding the generality of the foregoing, Kollo Zain specifically disclaims the following with respect to the application:
Implied warranties or conditions of title, merchantability, fitness for a particular purpose, or non-infringement of any service or good acquired by you from a third party;
Of the accuracy, timeliness, security, and performance of the application; or
Freedom from any Errors or Viruses, Trojans, Worms, Logic Bombs, or other material that is malicious or technologically harmful.
22. Limitation of Liabilities
To the maximum extent permitted by applicable law, Kollo Zain hereby expressly excludes any liability for any damages whatsoever (including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by any user in connection with the application or in connection with the use, inability to use, or results of the use of the application, any applications linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
In particular, Kollo Zain is not liable for any damages or losses resulting to you or a third party from:
The use or the inability to use the application;
Services or goods acquired through the application;
Any Content displayed on the application, or
A distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your electronic equipment, computer programs, data, or other proprietary material due to your use of the application and website or to your downloading of any material posted on it, or on any application linked to it.
Kollo Zain is not liable for any indirect, incidental, or consequential damages.
23. Service Fee (Business and Individual)
Kollo Zain reserves the right to collect fees from users after 30 days from the launch of the platform to the public.
After 30 days (free use) from the launch of the Kollo Zain platform, a service fee of 1% to 5% of the monthly sales must be paid to Kollo Zain by all business and Individual sellers. The service fee is applicable for monthly sales with a value of above US$3,000. Clause 23 is not applicable to the Auction.
24. Seller’s Declaration
As a Seller, I confirm that I:
- Agree to all terms and conditions of Kollo Zain
- Must maintain sales record and submit to Kollo Zain on a monthly basis (every 5th of the month, “report cut-off date”, showing the sales record of the recent month)
- Pay the relevant Service Fee to Kollo Zain within 7 days from the “report cut-off date”
- Pay relevant Taxes
25. Indemnity
You agree to indemnify, defend and hold harmless Kollo Zain, its shareholders, officers, directors, employees, and agents from any claims, actions, demands, damages, losses or attorney fees alleging or resulting from your use or misuse of the application or any Content, your breach of these Terms of Use, your violation of any third party’s proprietary rights, or any disputes between you and one or more users connected to or arising from the application in any way.
26. Termination of Access to the application
Kollo Zain reserves the right to block you or terminate your access to the application for any breach of these Terms of Use at any time without any notice.
Kollo Zain reserves the right to delete any of your Content from the application at any time.
Kollo Zain is not liable to you or a third party for any termination of your access to the application or deletion of your posted Content.
You agree not to try to use the application after said termination.
27. Violations of Terms of Use
Please notify us if you become aware of any violations by third parties of these Terms of Use.
28. Enforcement of Terms of Use
Kollo Zain reserves the right to take steps Kollo Zain believes are reasonably necessary or appropriate to enforce and/or verify compliance with any of these Terms of Use (including, but not limited to Kollo Zain’s right to cooperate with any legal process relating to your use of the application, and/or a third party claim that your use of the application is unlawful and/or infringes such third party’s rights).
You agree that Kollo Zain has the right without liability to you to disclose any registration data and/or account information to law enforcement authorities, government officials and/or third parties, as Kollo Zain believes is reasonably necessary or appropriate to enforce and/or verify compliance with any of these Terms of Use (including, but not limited to Kollo Zain’s right to cooperate with any legal process relating to your use of the application, and/or a third party claim that your use of the application is unlawful and/or infringes such third party’s rights).
29. Non-Refundable Purchases
You agree that certain online sold services, including but not limited to Featured ads plans, Ads limit packages, and Repost booster, cannot be retreated or cancelled by the user once purchased. These services are provided as a one-time purchase and are not eligible for refunds or credits.
30. Amendments
- We may update these Terms. Continued use of the Platform after changes constitutes acceptance.
31. General
You agree that the fact that these Terms of Use are in electronic format does not affect in any way their validity or enforceability.
These Terms of Use (together with any Prepaid Listing Account Booking Form) constitute the entire agreement between you and Kollo Zain regarding its subject matter and supersede any contemporaneous or prior oral or written agreements, representations, understandings or discussions between you and Kollo Zain, whether implied or express.
Kollo Zain’s delay or failure to exercise a right or act on a breach of these Terms of Use does not waive our right to do so in the future. The provisions of these Terms of Use shall be deemed severable, and if any provision is determined to be illegal or invalid under applicable law, such provision may be changed to the extent reasonably necessary to make the provision, as so changed, legal, valid, and binding.
You may not assign any part of these Terms of Use without Kollo Zain’s express written permission. Kollo Zain may assign these Terms of Use immediately, and posting a notice of such assignment reserves the right to edit, revis,e or reject, delete any advertising.
32. Communications, Dispute Resolution, and Support
You agree to communicate with Kollo Zain for any concerns or observations, improvement insights, appreciation, etc., to :